Orders
Orders in Commerce Kitty are the single place where all your sales show up, no matter which channel they came from. Shopify, Etsy, Amazon, eBay, and manually created orders all land in the same list.
Where orders come from
Most orders are imported automatically from the channels you connect. When a customer buys on Shopify, the Shopify plugin pulls that order into Commerce Kitty and creates an order record. Etsy, Amazon, eBay, and every other connected marketplace work the same way.
You can also create orders manually from inside Commerce Kitty. This is useful for phone orders, B2B sales, wholesale deals, trade shows, and any situation where a customer is not going through a public marketplace.
Every order inherits its channel from where it came from. An order imported by the Etsy plugin belongs to the Etsy channel. A manually created order belongs to whichever channel you pick when starting the order wizard.
What an order contains
Every order record holds the full picture of a sale.
- Customer: The buyer, linked to a customer record in Commerce Kitty.
- Line items: The products bought, the quantity, the unit price, and the subtotal for each line.
- Addresses: Billing and shipping addresses as provided by the channel or entered manually.
- Totals: Subtotal, tax, shipping, discounts, and the final amount paid.
- Channel: Which channel the order came from.
- State: Where the order is in its lifecycle.
- Payments and shipments: Linked payment and shipment records.
Order states
Orders move through a set of states that describe where they are in the process.
Cart
The order is still being built. This is the state a manual order sits in while you are adding items in the order wizard.
New
The order has been placed and is ready to be processed. Imported orders typically land here or move to here right away.
Fulfilled
Every shipment on the order has shipped. The customer has their stuff and the order is done.
Cancelled
The order was cancelled before it was fulfilled. Cancelled orders do not reduce inventory.
The order list
The orders page shows every order in the system and supports filtering by channel, state, customer, date range, and total. Use the filters to narrow the list when you need to find a specific order or review a slice of sales. The list also supports sorting so you can see the most recent orders first or pull up the biggest orders of the week.
What you typically do with orders
For most sellers, the day-to-day work with orders is reviewing them, spot-checking problems, and handling manual situations. The sync between Commerce Kitty and the marketplace takes care of the rest. You will open an order to check what was bought, see the customer's address, confirm the payment came through, or verify the shipment went out.
If you are not using a fulfillment plugin, you may also mark shipments as shipped by hand from the order detail page. If you are using ShipStation or a similar tool, that information flows in automatically.
Creating an order manually
The order wizard walks you through creating a new order from scratch. You pick the channel, add the customer (or create a new one), add line items by selecting products, enter the addresses, apply any discounts, and review the totals before finalizing. Manual orders count against inventory just like imported orders do.
Manual orders are perfect for B2B sales, event sales, and any custom order that does not originate from a marketplace. They keep all your revenue in one place for reporting.