Create a Manual Order
Walk through the order wizard to create an order by hand. Useful for phone orders, B2B sales, wholesale deals, and any sale that does not come from a connected marketplace.
When to use a manual order
Most orders in Commerce Kitty arrive automatically from a connected channel. Manual orders are for everything else:
- A wholesale or B2B customer who sends a purchase order over email
- A phone order from a regular customer
- A craft fair sale you want to record after the fact
- An invoice you are generating for a service or custom work
Manual orders count against inventory the same way imported orders do. If you sell ten of something at a craft fair and create a manual order for it, those ten units come out of stock and the next sync round propagates the new totals to your other channels.
Step 1. Open the order wizard
From Sales → Orders, click New Order. The wizard opens and walks you through four steps. You can navigate back and forth as needed before finalizing.
Step 2. Pick a channel and customer
Select the channel this order belongs to. The channel determines the currency, locale, and which plugins (if any) will know about the order. Pick the channel that matches where the sale really happened.
Then pick a customer. You can:
- Search for an existing customer by name or email
- Create a new customer inline by filling in their details
- Skip the customer for an anonymous walk-in sale (where supported)
Linking the order to a real customer makes it show up in their order history. If a buyer becomes a repeat customer, you will appreciate having that history to look back at.
Step 3. Add items
Use the product picker to add line items. Search by product name, code, or SKU. For configurable products, pick the specific variant the customer is buying.
For each line item, set the quantity and confirm the unit price. The wizard pulls the default price from the product, but you can override it for special pricing or wholesale discounts.
Step 4. Enter addresses
Add the billing and shipping addresses. If you picked an existing customer with addresses on file, the wizard prefills them. You can edit or replace either address as needed for this specific order.
Step 5. Review and finalize
The final step shows a summary: line items, totals, customer, addresses, and channel. Verify everything, then click to create the order. Commerce Kitty saves the order and takes you to the order detail page.
What happens after
Once the order is created, it behaves like any other order. The dashboard counts it. Inventory drops. You can mark shipments as shipped, record payments, and view it in the orders list.
If the channel you picked has a plugin with Export Orders enabled, that plugin pushes the order out to the connected platform. Most marketplace plugins do not export orders (the marketplace is the source of truth there), but plugins like ShipStation or Printful will receive the order and process it.